Question of the Week: Why Did an Employee Receive an Error Message Trying to Logon To VisionPayroll.com?
This week’s question comes from Jennifer, an office manager. One of the users in our company tried to login using the new multi-factor authentication and received an error message. Why did an employee receive an error message trying to logon to VisionPayroll.com? Answer: Error messages are generated for a variety of situations. Below is a list of error codes that explain the errors and the steps needed to resolve them:
| Error Code/Message | Description | Resolution |
|---|---|---|
| 600 | Inactive User | Instruct employee to click on “Create an account now” to set up a login. |
| 610 | Locked Out User | Payroll Administrator should reset lock out and employee can then change forgotten password by using the Forgot Password link. |
| 620 | User Access Denied | Payroll Administrator should contact Vision Payroll. |
| 700 | User locked out for failing to answer Challenge Questions correctly | Payroll Administrator should contact Vision Payroll. |
| 800 | User locked out for failing to correctly enter password | Payroll Administrator should reset lock out and employee can then change forgotten password by using the Forgot Password link. |
| 900 | User Not Found | Instruct employee to click on “Create an account now” to set up a login. |
| 910 | Inactive User | Instruct employee to click on “Create an account now” to set up a login. |
| 920 | Locked Out User | Payroll Administrator should reset lock out and employee can then change forgotten password by using the Forgot Password link. |
| eFraud Network Match | eFraud Network Match | Payroll Administrator should contact Vision Payroll. |
Contact Vision Payroll for Further Assistance with Logon Errors
Contact Vision Payroll if you cannot resolve your errors using the above table.
Vision Payroll