This week\u2019s question comes from Jennifer, an office manager. One of the users in our company tried to login using the new multi-factor authentication and received an error message. Why did an employee receive an error message trying to logon to VisionPayroll.com? Answer: Error messages are generated for a variety of situations. Below is a list of error codes that explain the errors and the steps needed to resolve them:<\/p>\n\n
| Error Code\/Message<\/th> | Description<\/th> | Resolution<\/th>\n\t<\/tr>\n<\/thead>\n |
|---|---|---|
| 600<\/td> | Inactive User<\/td> | Instruct employee to click on \u201cCreate an account now\u201d to set up a login.<\/td>\n\t<\/tr>\n\t |
| 610<\/td> | Locked Out User<\/td> | Payroll Administrator should reset lock out and employee can then change forgotten password by using the Forgot Password link.<\/td>\n\t<\/tr>\n\t |
| 620<\/td> | User Access Denied<\/td> | Payroll Administrator should contact Vision Payroll.<\/td>\n\t<\/tr>\n\t |
| 700<\/td> | User locked out for failing to answer Challenge Questions correctly<\/td> | Payroll Administrator should contact Vision Payroll.<\/td>\n\t<\/tr>\n\t |
| 800<\/td> | User locked out for failing to correctly enter password<\/td> | Payroll Administrator should reset lock out and employee can then change forgotten password by using the Forgot Password link.<\/td>\n\t<\/tr>\n\t |
| 900<\/td> | User Not Found<\/td> | Instruct employee to click on \u201cCreate an account now\u201d to set up a login.<\/td>\n\t<\/tr>\n\t |
| 910<\/td> | Inactive User<\/td> | Instruct employee to click on \u201cCreate an account now\u201d to set up a login.<\/td>\n\t<\/tr>\n\t |
| 920<\/td> | Locked Out User<\/td> | Payroll Administrator should reset lock out and employee can then change forgotten password by using the Forgot Password link.<\/td>\n\t<\/tr>\n\t |
| eFraud Network Match<\/td> | eFraud Network Match<\/td> | Payroll Administrator should contact Vision Payroll.<\/td>\n\t<\/tr>\n<\/tbody>\n<\/table>\n\n |